Legal

Data Policy

Effective 1 October 2026

1. Introduction

This Data Policy applies to the Qnivo apps and qnivo.io, provided by QUANTO ORGANISATION PTE. LTD. ("Qnivo", "we", "us"). It explains, in plain words, how Qnivo handles your information and the choices you have. How Qnivo encrypts your communications is described in our Privacy Policy.

2. Your account

A Qnivo account needs only a username. No phone number and no email address. Your display name, profile photo and bio are optional, and you choose who can see them. Your PIN and recovery phrase never leave your device in readable form.

3. Your messages

3.1 Private Sync

Qnivo is built for every device you use. With Qnivo Private Sync, your messages, voice notes, photos, videos and files follow you privately across all your devices, so you can pick up any conversation on a new phone. Every chat is protected with post-quantum encryption. Disappearing messages vanish when their timer ends.

3.2 Calls

Voice and video calls are end-to-end encrypted and are never recorded. Your call list shows who you spoke with, when and for how long.

4. Your contacts

Qnivo never uploads your phone's address book. The contacts and groups you add in Qnivo sync to all your devices, and you decide who can see your profile and who can message or call you.

5. Location

Your location is shared only when you choose to share it in a chat. Live location ends as soon as you stop sharing or when the time you chose runs out.

6. Wallet

Your wallet is self-custody and your keys never leave your device. If you turn on payments by username, your contacts can find your wallet address from your username.

7. Keeping you safe

To protect your account from spam, abuse and unauthorised sign-ins, Qnivo uses limited technical details, such as the devices signed in to your account, your app version, notification tokens and connection information. When you report a message or an account, your report and anything you choose to include reach our safety team.

8. Sharing

We never sell your data or share it with advertisers. We work only with trusted providers that help Qnivo run, such as hosting, network protection and notifications.

9. Your rights

Depending on where you live, you can ask to access, correct, export or delete your data, and to restrict or object to some uses of it. Contact privacy@qnivo.io. You can also complain to your local data protection authority.

10. Deleting your account

You are always in control. You can delete messages, clear chats or delete your account at any time from your profile in the app, under Settings, Privacy and security, Delete account. When you delete your account, your profile and username are removed and people can no longer find you on Qnivo. Messages you already sent stay with the people you sent them to. Some records may be retained where the law requires it.

11. Children

Qnivo is not intended for children under 13, or under the minimum age for online services in your country.

12. Changes

We will post any update to this policy here with a new effective date, and tell you in the app if the changes are significant.

13. Contact

QUANTO ORGANISATION PTE. LTD.
Privacy: privacy@qnivo.io
Support: support@qnivo.io